I've told you a little about the two libraries in Fargo/Moorhead that we frequent. It is difficult to pick a favorite but let me share a few of the differences.
-Fargo has a separate children's section. This is a thumbs up in my book as the non-fiction at Moorhead are mixed with the adult's (I think I mentioned this). I like knowing that my kids are contained in an area while I am off checking the adult side.
-Fargo seems to have more books. I haven't checked the actual volume count, but the feel overall is bigger.
-Moorhead has Fargo beat hands down with their customer service. It is a rare thing at Fargo to find a librarian out from behind the counter and when they are it is generally to shelve books, not interact with customers. Is that what we are, customers? Not sure about the appropriate terminology, but Moorhead could really teach Fargo how to work with the people that come to check out books. Is this due to management expectations/the type of personnel hired/too busy to assist others/???
-Moorhead has a grace period for overdue fines on books. YEAH - we routinely have stacks of books checked out and the fines add up so fast! Moorhead also notifies the card holders via e-mail to inform as to the overdue items. Bravo - way to use technology and save a stamp. Fargo still mails the overdue notices (with the fine that you have accumulated listed on the notice).
Do I have a favorite? Not yet. Do you use the library? Check it out today (oh that sounds like a public service announcement!)
1 comment:
Wow, all that "customer" stuff sure stuck with you didn't it? Who knew?
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