The other side of the desk

I have now spent one year (plus a few months) on the 'other side' of the healthcare 'desk' - in the clinical arena.  I can see where nursing can become very myopic - not seeing the big picture of the entire hospital, feeling like they are the only ones who care about the patients, when in reality, the entire facility should be about providing excellent patient care, in whatever capacity.  I see the value in the surveys - if the results are used as tools and not clubs.  The view from the other side of the desk...